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Effective Date: June 30, 2026
Website: www.adriatictraveldesign.com
Welcome to ADRIATIC TRAVEL DESIGN, d. o. o. – your trusted source for lightweight, compact, and travel-tested gear. This Shipping Policy outlines how we deliver your orders, the regions we serve, shipping timelines, costs, and related terms. By placing an order on our website, you agree to the terms described below.
1. Shipping Regions & Carrier
We currently ship to most countries within the European Union (EU) and selected destinations in Europe. For customers outside these regions, please contact our support team at dewdrop@adriatictraveldesign.com to inquire about availability and custom shipping arrangements.
All orders are shipped via reliable postal and courier partners (such as Croatian Post, DHL, or regional carriers) to ensure safe and traceable delivery. The specific carrier may vary depending on your location and the service selected at checkout.
2. Processing & Shipping Time
- Order Processing: Orders are processed within 1–2 business days (excluding weekends and Croatian public holidays) after payment confirmation. During promotional periods or seasonal sales, processing may take slightly longer, but we will notify you via email if any delay occurs.
- Shipping Duration:
- Within Croatia: 2–4 business days
- EU Countries: 5–10 business days
- Other European Destinations: 7–14 business days
Note: These are estimated delivery windows – actual transit times may vary due to customs, weather, or carrier delays.
3. Shipping Costs
Shipping fees are calculated based on your delivery address, package weight, and selected shipping speed. The exact cost will be displayed at checkout before payment.
- Free Shipping: We occasionally offer free shipping promotions for orders over a certain amount (e.g., €50 or more within the EU). Details will be clearly shown on our website and at checkout.
- Standard & Express Options: You may choose between economy (standard) or express shipping at an additional cost. Express shipping reduces transit time by approximately 30–50%.
4. Order Tracking & Delivery Updates
Once your order ships, you will receive a confirmation email containing:
- Your tracking number
- A link to the carrier’s tracking page
- Estimated delivery date
You can also check your order status anytime by logging into your account on www.adriatictraveldesign.com or contacting our support team.
If the tracking shows “delivered” but you have not received the package, please first check with neighbors or your local post office. If the parcel remains missing, contact us within 7 days of the marked delivery date so we can initiate a carrier investigation.
5. Customs, Duties & Taxes
- EU Shipments: No additional customs duties or import taxes apply for shipments within the European Union.
- Non-EU European Destinations: Customers outside the EU may be responsible for any applicable customs fees, import duties, or taxes imposed by their country’s regulations. These charges are not included in our shipping or product prices and must be paid by the recipient upon delivery. We recommend checking your local customs regulations before ordering.
6. Address Accuracy & Failed Deliveries
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or losses due to incorrect or insufficient addresses provided by the customer.
If a delivery attempt fails (e.g., due to incorrect address, recipient unavailable, or unpaid customs fees), the package may be returned to us. In such cases, we will contact you to arrange reshipment at an additional cost, or provide a store credit for the order value minus original shipping and return fees.
7. Damaged or Lost Packages
While we take care to pack every order securely, occasionally issues may occur in transit.
- Damaged Items: If your order arrives visibly damaged, please contact us within 48 hours of delivery and provide photos of the damaged product and packaging. We will arrange a replacement or issue store credit once the carrier confirms the damage.
- Lost in Transit: If tracking shows no movement for more than 10 business days beyond the estimated delivery date, contact us and we will file a claim with the carrier. Once confirmed lost, we will reship your order or provide store credit.
8. Contact & Support
For any shipping-related questions or assistance, reach out to our team:
- Email: dewdrop@adriatictraveldesign.com
- Phone: +(385)98 420032
- Address: Stancija Pataj 46B, 52000 Bertoši, Croatia
We aim to respond to all inquiries within 1–2 business days.
9. Policy Updates
We reserve the right to modify this Shipping Policy at any time. Changes will become effective immediately upon posting on www.adriatictraveldesign.com with the updated effective date. Your continued use of our site after changes constitutes acceptance of the revised policy.
Thank you for choosing ADRIATIC TRAVEL DESIGN – where we help you pack light, move freely, and turn every small travel moment into a smooth, delightful adventure. We appreciate your trust and wish you joyful journeys ahead.